big999 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how big999 collects, uses, and protects your information.
Introduction and Purpose
big999 is an online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what kind of personal information we collect, why we collect it, how we use it, and how we keep that information secure.
By registering on or using the big999 platform, you confirm that you have read this privacy policy and agree to it. If you do not agree with any part of this policy, please refrain from using our platform and contact our support team.
This policy applies equally to all digital services of big999, its mobile version, and any related technical services.
Information We Collect
big999 may collect the following types of information to operate its services properly:
2.1 Personal Identification Information
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- National ID number or passport number (when identity verification is required)
- Personal address and country of residence
- Valid email address
- Mobile phone number
2.2 Financial Transaction Information
- bKash, Nagad, or Rocket account number (for deposit and withdrawal purposes only)
- Deposit and withdrawal amounts and history
- Date and time of transactions
2.3 Technical and Device Information
- IP address and geographic location (at country level)
- Browser type and version
- Device type and operating system
- Cookie and session data
- Login times and activity logs on the platform
2.4 Gaming Activity Information
- Play history, bet amounts, and results
- Bonus usage and participation in promotional activities
- VIP tier status and reward earning information
How We Collect Information
big999 collects information in the following ways:
- Directly provided information: Information you voluntarily provide when filling out a registration form, completing a transaction, or contacting our support team.
- Automatic collection: When you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies.
- Third-party verifiers: As part of the identity verification and KYC process, relevant information may be collected from approved third-party services.
Purpose of Using Information
big999 uses the personal information it collects only for the specific purposes listed below:
- To complete account registration and identity verification
- To securely process deposit and withdrawal transactions
- To provide customer support and resolve issues
- To comply with responsible gaming policies and detect irregular behavior
- To prevent fraud, money laundering, and other illegal activities
- To ensure the security and stability of the platform
- To improve your experience and provide personalized services
- To meet applicable legal obligations
- To send relevant promotional information and offers with your consent
Data Storage and Security
big999 uses industry-standard technology and practices to protect your personal information. Our security measures include:
- SSL Encryption: All information transmitted between your browser and our servers is protected by industry-standard SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in an additionally encrypted state.
- Access Control: Only authorized personnel can access necessary information through a strict authentication process.
- Regular Security Audits: Our systems undergo regular security assessments so that any vulnerabilities can be resolved quickly.
- Firewalls and Intrusion Detection Systems: Our infrastructure is protected by advanced firewalls and unauthorized access detection systems.
In the event of a data breach, big999 will take prompt necessary action and notify affected users in a timely manner.
5.1 Data Retention Period
big999 retains your personal information for as long as it is necessary to provide services or as required to meet applicable legal obligations. Even after an account is closed, certain information may be retained for a specified period in accordance with financial regulatory requirements.
Data Sharing and Third Parties
big999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
6.1 Service Provider Partners
We work with trusted service providers to operate our business, such as payment processors, identity verification services, and technology infrastructure providers. These partners receive only the information necessary to provide specific services and are bound by strict confidentiality agreements.
6.2 Legal Requirements
big999 may be required to provide necessary information to fulfill court orders, lawful requests from law enforcement agencies, or other legal obligations.
6.3 Fraud Prevention
Relevant information may be shared with regulatory authorities as part of investigations into fraud, money laundering, or other illegal activities.
Outside the circumstances listed above, big999 does not transfer your personal information to any third party without your explicit written consent.
Cookie Policy
big999 uses cookies to improve the functionality of our platform and personalize your experience. We use the following types of cookies:
- Essential Cookies: Essential for the basic functionality of the platform. Without these, the site does not work properly.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect aggregate information to understand how the platform is used and to improve services.
- Security Cookies: Help with fraud detection and prevention.
You can control cookies through your browser settings. However, please note that disabling cookies may limit some functionality of the platform.
Your Rights
As a user of big999, you have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances, particularly where there is no legal obligation, you can request that your information be deleted.
- Right to Restrict Processing: In certain cases, you can request that the processing of your information be restricted.
- Right to Withdraw Consent: You can withdraw consent at any time from any information processing carried out on the basis of consent.
- Right to Lodge a Complaint: If you have concerns about the processing of your information, you have the right to file a formal complaint with us.
To exercise any of the above rights, please contact our support team. We will verify your request and respond within a reasonable time.
Privacy of Minors
big999 services are for those aged 21 and above only. We do not knowingly collect personal information from any minor. An age verification process is in place at registration, and if a user registers with false information and is subsequently found to be a minor, that account will be closed immediately and the collected information will be deleted.
If you find out that a minor in your family is using our platform, please notify our support team immediately.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. If your information is transferred to another country, big999 ensures that the transfer is conducted under appropriate security measures and that your information receives the same standard of protection as described in this privacy policy.
Policy Changes
big999 may update this privacy policy from time to time. For significant changes, we will notify users by email or through a notice on the platform. The updated policy will take effect from the date it is published. We recommend that you review this policy regularly.
Continuing to use the platform after any changes will be considered as your agreement to the updated policy.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy and data protection team is always ready to answer all your questions.